If you have questions about using the EBT Card, call the RI EBT Card Customer Service Line at 1‐888‐979‐9939 or visit EBT replacement restrictions (temporarily suspended due to COVID-19) If you had benefits on your account before your card was lost or damaged, those benefits will automatically be on the replacement card. However, if you’d like to change your PIN, please call 1‐888‐979‐9939. The replacement card arrives active and you can use the PIN from your previous card. Community Care Alliance, 800 Clinton Street, Woonsocket.McKinney Shelter, 15 Meeting Street, Newport.Lucy's Hearth, 19 Valley Road, Middletown.WARM Center, 56 Spruce Street, Westerly.
Amos House, 460 Pine Street, Providence. Crossroads, 160 Broad Street, Providence. Harrington Hall, 30 Howard Ave, Building #58, Cranston. Replacement cards EBT cards are not available from DHS offices since they are closed to the public during COVID-19. If no address is available, a homeless household may pick up their card at an identified safe location. If a SNAP recipient needs to replace an EBT card due to loss or damage, the replacement card will be mailed. As a third option, you can also fill out the following replacement EBT form and submit it to DHS.ĮBT Replacement Form (Portuguese) Homeless Safe Sites You can request a replacement card by going online to by calling RI EBT Card Customer Service Line (ebtEDGE) at 1-88. Additional details can be found below in the "How to Protect Your Benefits" document. For an additional layer of security, customers are encouraged to change their PIN often and learn about the ways information can be compromised. Protecting Your BenefitsĭHS has measures in place to help prevent fraud. You can place a temporary freeze on your card if it is misplaced prior to requesting a replacement card. Similar to what most banks and credit card companies do for debit and credit cards, a freeze temporarily disables the card and doesn’t allow any transaction to go through until the cardholder unfreezes the card and makes it active again. Recipients should never share their PIN with anyone. Alternate payees must create their PIN with help from our DHS staff. Call the RI EBT Card Customer Service Line (ebtEDGE) at 1‐888‐979‐9939 to create or change your PIN. If this is your first EBT card, you need a PIN (Personal Identification Number) to use the EBT card. The following is more information about selecting a PIN, what to do if your card is lost, stolen or damaged, EBT restrictions, if it is used fraudulently and additional details. These benefits are placed on these cards every month, and recipients will use the same card for as long as they receive benefits. 
Benefits for SNAP and RI Works recipients are issued on Electronic Benefits Transfer (EBT) cards.
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